Jonathan Roy, Senior Care Administration/Ownership and Hotel Owner
11/21/18 10:29 Filed in: Business
Jonathan Roy
Senior Care Administration/Ownership and Hotel Owner
My Past. My Work
I graduated from Northeastern University in 2009 and worked at John Hancock Insurance Co. in Boston for a few years before moving back to the St. John Valley in 2000. Since then, I have been involved in the Administration and Ownership of senior health care facilities and have opened up a hotel/restaurant. I currently assist with the day to day management of Ridgewood Estates (Madawaska), Crosswinds Residential Care (Fort Kent), St. Josephs Memory Care (Frenchville) and the Inn of Acadia (Madawaska). I enjoy entrepreneurship and the challenge of creating and operating successful operations.
My Typical Day
I am pretty involved in all aspects of our businesses so it's guaranteed that no two days are ever the same. I typically start my day by spending about an hour in my office reviewing emails, paperwork, etc. I try to meet with residents, guests, staff everyday as well so I can get feel for how things are going. I try and visit at least two locations each day and review items that need attention. One commonality is that everyday I try and improve on something….always putting an emphasis on customer service.
What I Like Best and Least About My Work
Our businesses are open 24 hours a day, 7 days a week so it is critical that we have employees who can be trusted and who do their jobs well. Our employees are our biggest asset and it is an amazing feeling when you know you have a great team. The best part of my job is being part of a quality team and achieving quality customer service. It is very satisfying for me to see that we succeed in what we set out to do day in day out. Content residents/guests, engaged and satisfied employees, and profitability are our three core goals. The part I like least is the paperwork and dealing with the occasional unreliable/ineffective employee.
Qualities and Values Needed to be Successful and Happy in This Work
Need to be patient…need to listen….need to lead by example….need to problem solve….need to know how to communicate.
Skills and Knowledge and Experience you Should Develop
It is important to give 110% at whatever you do. As long as you are doing your best, good things should happen. It is also important to communicate effectively. Being a leader is a lot harder when you are not a good communicator. Respect, tolerance, and patience are important. Go out and find work that involves customer service and you will acquire lots of useful skills that will lead to success in the healthcare/hospitality field. Learn how to budget your finances.
The Academic Education you Should Pursue
Learning management basics and accounting principles are important. You also need to learn how to communicate on paper and in person. Ultimately, you will want to master the art of conflict resolution and develop a customer service growth mindset.
The Best Advice I Can Give
Be patient and set goals for yourself. Find something you love to do and do it well. Whatever it is you set out to do, take pride in what you do and how you do it. Don't be scared to take chances and don't settle for mediocrity. There is a solution to most every problem so if something is not working, find ways to make it work.
Senior Care Administration/Ownership and Hotel Owner
My Past. My Work
I graduated from Northeastern University in 2009 and worked at John Hancock Insurance Co. in Boston for a few years before moving back to the St. John Valley in 2000. Since then, I have been involved in the Administration and Ownership of senior health care facilities and have opened up a hotel/restaurant. I currently assist with the day to day management of Ridgewood Estates (Madawaska), Crosswinds Residential Care (Fort Kent), St. Josephs Memory Care (Frenchville) and the Inn of Acadia (Madawaska). I enjoy entrepreneurship and the challenge of creating and operating successful operations.
My Typical Day
I am pretty involved in all aspects of our businesses so it's guaranteed that no two days are ever the same. I typically start my day by spending about an hour in my office reviewing emails, paperwork, etc. I try to meet with residents, guests, staff everyday as well so I can get feel for how things are going. I try and visit at least two locations each day and review items that need attention. One commonality is that everyday I try and improve on something….always putting an emphasis on customer service.
What I Like Best and Least About My Work
Our businesses are open 24 hours a day, 7 days a week so it is critical that we have employees who can be trusted and who do their jobs well. Our employees are our biggest asset and it is an amazing feeling when you know you have a great team. The best part of my job is being part of a quality team and achieving quality customer service. It is very satisfying for me to see that we succeed in what we set out to do day in day out. Content residents/guests, engaged and satisfied employees, and profitability are our three core goals. The part I like least is the paperwork and dealing with the occasional unreliable/ineffective employee.
Qualities and Values Needed to be Successful and Happy in This Work
Need to be patient…need to listen….need to lead by example….need to problem solve….need to know how to communicate.
Skills and Knowledge and Experience you Should Develop
It is important to give 110% at whatever you do. As long as you are doing your best, good things should happen. It is also important to communicate effectively. Being a leader is a lot harder when you are not a good communicator. Respect, tolerance, and patience are important. Go out and find work that involves customer service and you will acquire lots of useful skills that will lead to success in the healthcare/hospitality field. Learn how to budget your finances.
The Academic Education you Should Pursue
Learning management basics and accounting principles are important. You also need to learn how to communicate on paper and in person. Ultimately, you will want to master the art of conflict resolution and develop a customer service growth mindset.
The Best Advice I Can Give
Be patient and set goals for yourself. Find something you love to do and do it well. Whatever it is you set out to do, take pride in what you do and how you do it. Don't be scared to take chances and don't settle for mediocrity. There is a solution to most every problem so if something is not working, find ways to make it work.